The legacy IRIS support system was shut down on 2016-12-30. To raise a support request (also known as PMR) against IRIS or Safer Payments please visit

https://www-947.ibm.com/account/userservices/jsp/login.jsp.

In case you have questions about the IBM support registration, visit the quick start guide here:

http://www-01.ibm.com/software/support/servicerequest/quick_start.html